TERMS & CONDITIONS
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Once an order is paid and completed, the lens items are non-refundable and non-returnable. It is not applicable for cancellations or exchange policies.
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Accepted payment methods are VISA, Mastercard, American Express, UnionPay, JCB Global, Diner Club International, Cartes Bancaires, Discover Card, VISA Electron, and Cirrus Mastercard.
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Cash on Delivery (COD) Services are only available within UAE for an additional charge.
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For UAE, KSA, Oman, Kuwait & Bahrain: The prices are inclusive of all government charges such as VAT, customs Duty, Clearance, etc.
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For Qatar: The prices are exclusive of all governmental charges such as VAT, customs Duty, Clearance, etc. Customers must clear all charges once their order is received by our shipping partners.
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View the full shipping & delivery policy here.
SHIPPING & DELIVERY
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All orders are shipped via our shipping partners.
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The standard delivery is 1-2 business days within the UAE:
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Same-day delivery within Dubai: For all orders placed before noon UAE time, delivery will be between 7:00 to 9:00 PM UAE time (an extra delivery charge will be applied).
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To be delivered the next day: For all orders placed before 3:00 PM UAE time.
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2 Business days: For all UAE orders placed on Sunday.
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The standard delivery is 3-5 business days within the GCC:
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3-5 Business days: Shipments to KSA, Oman, Kuwait, Bahrain & Qatar.
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Remote Areas Delivery:
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For remote areas delivery, note that additional time and charges (including VAT) are applied in UAE, KSA, Oman, Kuwait, Bahrain, and Qatar. Charges vary based on the area.
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